CUNY MFA Support

What is CUNY MFA?

CUNY is implementing Multi-Factor Authentication (MFA) to provide more secure access to university applications and services and to better protect your data and CUNY’s data from cyberattacks.

All John Jay students, faculty, and staff will be required to use CUNY MFA to access key university systems.

Note: CUNY MFA is different from Microsoft 365 MFA and John Jay DUO.

  • BrightSpace D2L
  • Connect2
  • CUNYBuy
  • CUNYfirst (Self-Service, Campus Solutions, HCM, Finance)
  • DegreeWorks
  • EAB Navigate
  • Ezproxy
  • FACTS
  • InfoReady
  • LinkedIn Learning
  • Online Orientation
  • Quinncia
  • Schedule Builder
  • Top Hat
  • Zoom


Frequently Asked Questions

Each time you log in via the CUNY Login page.

No. You must set up MFA specifically for John Jay and use that identity.

  • If you set up a backup factor, you can restore it.
  • Otherwise, contact the John Jay Help Desk to reset your MFA.

You’ll be locked out and must contact the Help Desk for a reset.

Contact the John Jay Help Desk if you:
  • Have issues with your CUNY Login.
  • Need help setting up or using MFA.
  • Lost or replaced your mobile device.
Microsoft Authenticator Logo
Set Up CUNY LOGIN MFA
with
Microsoft Authenticator
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DUO Authenticator Logo
Set Up CUNY LOGIN MFA
with
DUO
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Using CUNY LOGIN MFA
Using CUNY LOGIN MFA
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Accessible Multi-Factor Authentication (MFA) Options at CUNY
Accessible MFA Options at CUNY
Get Started!